Indian software services BPO companies are setting their sights on the healthcare outsourcing market. Hospitals and large physician groups in the US outsource activities such as patient records, handling claims, medical policies for the government and third party administrators (TPAs), so that hospitals do not have to bear these overheads.
Indian BPOs, which earlier forayed into the healthcare segment through medical transcription, which involved necessary documentation to satisfy regulatory and insurance provider requirements, are now looking at high-end outsourcing contracts.
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